In Tough Talks Seek To Hear More Than To Be Heard

Managing Difficult Conversations Requires True Listening

I used to think that the purpose of difficult conversations was to be heard—to convince the other party I was right. The more I had them with my wife, my boss, my coworkers—the more I realized there was a deeper purpose behind managing difficult conversations. After learning this key insight, I started wanting to have them more often…

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